Returns Policy

RETURNS

RETURNS AND REFUND POLICY 

As a safety measure all sales are final. Many of our products are professionally sterilized and sealed for the customer’s safety. For this reason we cannot accept returns on procedure products.

We understand that things do happen, and on those rare occasions please email us at SHOP@OMBREBLUSHBROW.COM. Please give an explanation of why you are requesting a return on a product. Consequently, we will review your request. If a return is granted, a refund in the form of a store credit will be given.

This does not apply to Pigments, Li-FT, Aftercare products, Machines, Grips, Needles or Power Supplies. No refund, return, exchange or store credit will be given on these items. On all other items, a receipt is needed if your request for return is granted.

Granted returns are accepted within 14 business days of purchase. The customer is responsible for shipping charges to send the item(s) back. Credit will not be given for the original shipping fee. Granted returns are also subject to a 15% restocking fee.

Please note: Do not return any product without prior written approval. Any items returned without this will be returned to the customer at the their expense.

 

DEFECTIVE PRODUCT 

We take pride in our products and customer service. If you receive a product that is incorrect or defective, it will be replaced.

Your item must be unopened, unused and in the original packaging to be eligible for a return. Additionally, you must email us at BLUSHTOBOLD@OMBREBLUSHBROW.COM within 72 hours of getting your package.

Finally, we will ask you to email us photos of the damaged product. This is so we can address and resolve it quickly.

Lastly, we may ask that you ship the damaged products back to us. In this event, our support team will help you with the return shipping arrangements. You will be provided with a return label.

MISSING OR INCORRECT PRODUCT 

Oopsie…sorry about that!  Mistakes do happen once in a while but they are rare.

To ensure our shipping departments efficiency, a photo is taken of every order prior to sealing of the package. We know how important it is for your order to arrive correctly. Nothing can be more frustrating, so we have implemented this extra quality control step to ensure better accuracy and stay friends!

As mentioned before, we are human and mistakes can still happen. Please email us at BLUSHTOBOLD@OMBREBLUSHBROW.COM within 72 hours of delivery. Please include your order number and name of product missing.

EXCHANGING A PRODUCT 

We understand sometimes you may order the wrong product by mistake or just simply have a change of mind; it happens. Unfortunately, due to the nature of our sterilized and sealed products, we only exchange or replace items if they are defective or damaged. Please read our Returns and Refund Policy at the top of the page.

RETURNS BY CARRIER

If a package is returned by the carrier we will contact you. This could be due to a wrong address, addressee unknown, package not claimed, or any other reason given. If you do not respond within 30 days, we will automatically refund you for the order minus our 15% restocking fee. 

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